Standard shipping takes 5-7 business days. Express shipping is available for 2-3 business days delivery.

We have a 7-day return policy, which means you have 7 days after receiving your item to request a return.

To be eligible for a return:

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  The item must be unused, unworn, and in the same condition as received
  
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  It must be in the original packaging
  
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  Unboxing video is mandatory (from opening the parcel to product inspection, without cuts)
  
• 
  Proof of purchase (order ID / invoice) is required
  

To start a return, contact us at:
📧 shubhcart24@gmail.com or 📱 WhatsApp: +91 9634410120

Returns sent without prior approval will not be accepted.

Return Shipping

• 
  Return shipping is paid by the customer
  
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  A fixed return handling fee of ₹100 will be deducted from the refund amount
  
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  Customers are responsible for safely packing the product to avoid damage in transit
  

Damaged, Defective, or Wrong Products

Please inspect your order immediately upon delivery.

If you receive:

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  A damaged product
  
• 
  A defective product
  
• 
  A wrong item
  

You must contact us within 48 hours of delivery with:

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  Clear photos
  
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  Mandatory unboxing video
  

We will evaluate the issue and take appropriate action (replacement or refund).

Non-Returnable Items

The following items cannot be returned or refunded:

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  Personal care & beauty products
  
• 
  Items damaged due to customer misuse
  
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  Products without an unboxing video
  
• 
  Sale or discounted items
  
• 
  Gift cards
  

Please contact us before ordering if you are unsure about return eligibility.

Exchanges

• 
  Exchanges are only allowed for wrong or damaged products
  
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  Unboxing video is compulsory
  
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  Exchanges are subject to stock availability
  
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  No exchange for size, color, or preference change
  

Order Cancellation

• 
  Orders can be cancelled only before shipment
  
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  Once shipped, cancellation is not allowed
  
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  To cancel an order, contact us via email or WhatsApp
  

Refunds

• 
  Refunds are processed after we receive and inspect the returned product
  
• 
  Approved refunds are issued to the original payment method
  
• 
  For Cash on Delivery (COD) orders, refunds are processed to bank account / UPI
  
• 
  Refund processing time: 8–15 business days
  

Please note that banks or payment providers may take additional time to reflect the refund.

If you have not received your refund after 15 business days, contact us at shubhcart24@gmail.com.

Contact Us

For any return, refund, or cancellation-related queries, please contact:

Shubhcart – Teerth Brass Emporium
📧 Email: shubhcart24@gmail.com
📱 Phone/WhatsApp: +91 9634410120
🕒 Support Hours: Monday to Saturday, 10:00 AM – 6:00 PM
📍 Jurisdiction: Haridwar, Uttarakhand, India